OUR PRODUCTS | |
We have prepared an advanced call center wallboard where you can observe the entire operation. This call center wallboard not only shows the status of the agents, but also provides you with the operational data in real time. | |
In order to achieve perfection where communication begins, we have prepared an integrated notification management system for you to measure and evaluate your business processes, starting with a Customer Representative, and to compare notification management performance between departments. | |
In your Communication Center, we have developed a system for you to singularize your customers and to report on a communication channel basis, as well as allowing you to manage many communication channels such as Live Support, E-mail, Facebook, Instagram, Twitter, Phone, Video Call from a single platform. | |
We have pre-designed many reports for you, such as Call Center production, operation reports, call reports, result code reports, communication channel reports, customer representative performance reports. | |
We kept audio and correspondence records of the calls you made in the Call Center and made it easy for you to access and listen. By keeping the audio recordings in compressed format, we have ensured that it takes less time for you. | |
With IVR, we have enabled you to greet the callers with voice and direct them to the people you specify. We have made it easier for your customers to make transactions such as debt inquiry and balance learning by dialing. | |
We have prepared a script that Call Center Customer Representatives can manage their flows during the call, allowing the representatives to manage the calls with more controlled and predefined texts. |